Frequently Asked Questions

General Questions

• How do I order?

  There are several ways to order.

  1. Ordering online: From the Home Page, click on the product that you want. Then, click on the “Start Designing” button.  Following the step-by-step instructions on the “build” page you will be able to choose options and type in wording. You’ll be able to immediately preview your product and order online. There is also an option on the build steps to select the “email proof” option with your order.

  2. Email: If you prefer to send their art, logo or other information as an email attachment, please include your contact information, the product needed, approximate quantity (if known). We will be in touch with you within the same business day.

  3. Phone: Feel free to call to discuss your project: 888.293.1109

• Are there set-up charges?

  There is a one-time $30 setup charge for printing on the back of custom bookmarks, rulers and ceramic ornaments.

• Is there a charge for printing a logo for our museum, company, organization etc?

  We’d be happy to add your logo, the name of your museum, organization, company at no charge. For Presidents Rulers and Presidents Bookmarks, there is a one-time $20 charge to add your full-color logo or organization, museum or company name. Adding your logo or the name of your organization can be accomplished with online ordering.

• Is there an extra charge for full color printing?

  There is no extra charge for full color printing.

• Am I able to request printing on the back of bookmarks?

  Yes, there is one-time set-up a charge of $30 plus 20 cents extra per bookmark for this service. Please call: 888.293.1109 or Email if you would like printing on the back of your bookmarks.

• Am I able to place my order online and receive quantity discounts?

  Yes. Quantity discounts are calculated automatically when qualifying items are added to the shopping cart. You may also place your order by calling our toll free number. IMPT: If you are a wholesale customer, please call (888.293.1109) so that we can set up a wholesale account for you. Then, when you log-in on our website you will automatically see wholesale pricing. If you are an existing online wholesale customer, please log-in to see correct pricing.

• What kinds of images can I use on my products?

  You may submit a logo, photograph, art or another image using our upload tool on the website. All art remains your property and is never used for anything other than your products. You own all of the rights to your project.

  Tips for uploaded art:

  High resolution images are required for a high quality result when creating your products. (300 x 300 pixels or larger). One way to test this is to look at your image on your screen at 100% of its size. If it fills half of your screen or more, it should print with crisp, clean lines.

  Please use one of the following formats: JPG, PNG, GIF, TIF for online ordering. If exact color matches are needed, please include PMS colors. We are happy to typeset your text at no charge. Please remember to attach the file before clicking the “Send” button.

  If you prefer to submit your art in a PDF format or if you have a completed design, please email it to:

  [email protected]

  We will acknowledge receipt of your art when it is received. After you place your order, you will receive a proof.

  To send “hard copies” for us to scan, send your graphic, art, photo, logo by mail to:

  Harmony Designs, Inc.
  129 E. Harmony Road
  West Grove, PA 19390

  Your art, photos, etc. will be returned to you after scanning.

• I would like to use text or a quotation not shown on your website. Is this possible?

  Yes, you are free to use any text or quotation or wording on your products. Simply type your text or quotation in the space provided on the page where you can personalize your items.  We also have a library of quotations that can be searched as you build your product.

• Will I see a proof before production?

  With your paid order, you can receive a free (optional) email proof. Your free proof includes one free revision if needed. If you would like a proof without placing an order, the cost is $25.

• I would like to purchase tassels with charms attached. Is this possible?

  Yes, please email or call (888-293-1109) for a price quote.

Product Questions

• How do I get a sample?

  There are two options for product samples:

  Random Sample: Please call to request a free random sample by calling: 888.293.1109.

  Pre-Production Sample: This is an actual sample of your product. Pre-production samples for most products are between $40-$60. Please call for more information about pre-production samples: 888.293.1109.

• Which products include free gift boxes?

  Ceramic ornaments and all paperweights include a free gift box. A custom-made box is also included with jigsaw puzzles.

Production Time

• How long will it take to produce and ship my order?

  We are often able to process orders within one to two business days, but occasionally, especially during busy times, production may take longer. We offer Rush Service and expedited shipping. If time is critical (special events, weddings) please call to confirm production time: 888-293-1109.

Pricing & Shipping

• Is "Rush Service" available?

  Yes, Rush Service is available. Click on the “Shipping” tab on the navigation bar on the top section of any web page. By entering your zip code and the product of interest, you can determine the “Rush Service” charge as well as the total cost for your order. You can also get this information by adding your items to the shopping cart and then typing your zip code in the “order summary” area. You’ll be able to see options for shipping as well as Rush Service.

• Are discounts available?

  Quantity Discounts are available for anyone who orders larger quantities. The discounted pricing is calculated automatically when qualifying items are added to the shopping cart.

Stamps

• Do I need to provide my own stamps for products?

  No, we provide everything needed for production.

• Do you use actual stamps or are these reproductions?

  Generally, we use licensed U. S. Postal Service reproductions. We are not authorized to reproduce some stamps because of joint ownership licensing restrictions.

• Why do some stamp products vary in price?

  Most of the stamps are out-of-print. As such, we must purchase them from secondary sources since they are no longer available through post offices. Like antiques and other items, pricing varies depending on the scarcity and value of the stamp. As a result the cost to create the product varies.

• Why aren't modern day celebrities on postage stamps?

  They are sometimes available on foreign stamps, but the U.S. Postal Service has a policy of not issuing stamps featuring live people. After someone has been deceased for five years they can be depicted on U.S. stamps. The exception is U.S. presidents who are featured on stamps immediately after they are deceased.